Pertanyaan yang Sering Diajukan (FAQ)
ORDERS
1. Daftar sebagai anggota di sini.
2. Sekarang Sahabat siap untuk berbelanja! Sahabat dapat mencari produk tertentu dengan menggunakan bilah pencarian. Jika Anda mencari rangkaian produk, Sahabat dapat menelusuri berdasarkan kategori dengan mengeklik TOKO di menu. Item terbaru kami terletak di bawah kategori KEDATANGAN BARU dan Anda dapat memfilter pencarian berdasarkan ukuran dan warna
3. Setelah Anda menemukan produk yang Sahabat inginkan, pilih ukuran Sahabat dan klik TAMBAHKAN KE KERANJANG
4. Sahabat dapat mengklik Lanjutkan Berbelanja atau meninjau item di keranjang Sahabat dengan mengklik Lihat Keranjang & Checkout
5. Jika Sahabat puas dengan item di tas belanja Sahabat, klik PROCEED TO CHECKOUT untuk menyelesaikan pesanan Sahabat. Jika Sahabat memiliki kode diskon yang ingin digunakan, masukkan kode tersebut di kotak yang tersedia sebelum check out
Layanan pelanggan kami dengan senang hati membantu Sahabat. Silakan menghubungi kami melalui email kami di mukenasitikhadijah@sitikhadijah.com atau klik tombol Chat di kanan bawah halaman
Layanan pelanggan kami dengan senang hati membantu Sahabat. Silakan menghubungi kami melalui email kami di mukenasitikhadijah@sitikhadijah.com atau klik tombol Chat di kanan bawah halaman
Jangan khawatir Sahabat, layanan pelanggan kami dengan senang hati membantu Sahabat. Silakan menghubungi kami melalui email kami di mukenasitikhadijah@sitikhadijah.com atau klik tombol Chat di kanan bawah halaman
Dalam keadaan normal, pesanan diharapkan tiba dalam waktu 2-3 hari kerja ( menyesuaikan wilayah tujuan ) setelah pembayaran diselesaikan
Tentu ada! kami memberikan jaminan garansi hingga 7 hari sejak pesanan diterima. S&K berlaku ya Sahabat
ACCOUNT REGISTRATION
Registering with us helps speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, and payment status. However, you may still checkout as a guest.
Click here to register by filling in your details and following the instructions.
To ensure that you will receive our sales and promotion emails, please tick the “Sign Up For Our Newsletter” box upon registering.
If you have forgotten your password, just click the “Forgotten Your Password” and a link to reset your password will be emailed to you right away. If you still do not receive an email, write toonline.id@sitikhadijah.com or click the Chat buton on the bottom right of the page and we will assist you promptly.
We want to make sure you are safe and secure when you’re shopping with us online. Rest assured that we do not sell nor disclose any customers’ personal information to other parties for any purposes.
PAYMENT
We accept Credit / Debit card Online Banking & e-wallet
Visa & MastercardFPX (Online Banking)
Apart from that, we also do support Manual Bank in and Cash Deposit.
All credit card information are securely encrypted and stored with our gateway Midtrans. SITI KHADIJAH does not keep any information of card users at our end.
Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at online.id@sitikhadijah.com or click the Chat button at the bottom right of the page.
RETURN POLICY & REFUND
Our return policy are as follows:
1. Returns are accepted within 30 calendar days after receiving the product ordered from the official SITI KHADIJAH website (www.id.sitikhadijah.com).
2. Any products for which the return request has not been submitted within the above period are not eligible for return.
3. Products shipped for return must be new in original condition, unused, unwashed, and in the original product packaging complete with the original price and product label.
4. SITI KHADIJAH reserves the right to refuse returns if the products shipped for return does not meet the above requirements.
5. Requests for return, exchange & refunds for products purchased must be addressed to our Customer Service Team via email : online.id@sitikhadijah.com or live chat at the bottom right of the page.
6. For wrong sizing, returns are accepted to be exchanged with the same product only.
7. Returns, exchanges & refund are not allowed for change of mind.
1. Once we received the returned products, it will take up to 14 business days for your refund to be processed and verified. We will be in touch via email.
2. If the product has been discounted with a promotion or coupon code, the amount refunded will be based on the net amount you paid.